Privacy Policy

This Privacy Policy explains how THE PLUMBING COMPANY LIMITED (“Plumbco”, “we”, “us”), a company registered in England and Wales under company number 04440459, with its registered office at 38 South Street, Comberton, Cambridge, Cambridgeshire, England, CB23 7DZ, collects and processes your personal data when you use plumbco.shop or contact us. We are the data controller for the information described here.

We collect the following categories of personal data:

• Order details: name, email, shipping and billing address, phone number and the items you buy.
• Payment information: processed directly by Stripe and PayPal. We receive a confirmation and limited details (such as the card type and last four digits) but never your full card number.
• Enquiries: the information you provide through our contact and bulk-order forms.
• Technical data: IP address, device and browser type, and basic usage data collected through cookies and similar technologies.

We use personal data to:

• process and deliver your orders and take payment;
• provide customer support and respond to enquiries;
• handle returns, refunds and warranty matters;
• prevent fraud and keep our site secure;
• send service messages and, where you have opted in, marketing;
• meet our legal and accounting obligations.

Where the UK GDPR and EU GDPR apply, we rely on: performance of a contract (to fulfil your order); legitimate interests (to run and secure our business); consent (for optional marketing and certain cookies); and legal obligation (to keep tax and transaction records).

We share data only with service providers who help us run the shop, under contract and only as needed:

• payment processors (Stripe, PayPal);
• shipping and fulfilment carriers;
• email, hosting and analytics providers.

We do not sell your personal data. We may disclose data where required by law or to protect our legal rights.

We use essential cookies to operate the site and your cart, and optional analytics cookies to understand usage. You can control cookies through your browser settings. Disabling essential cookies may affect checkout.

We keep order and transaction records for as long as needed to fulfil the order and to meet legal, tax and accounting requirements (generally up to seven years). Enquiry data is kept only as long as needed to deal with your request.

Some of our providers may process data outside the UK or EEA. Where they do, we rely on appropriate safeguards such as the UK International Data Transfer Agreement or EU Standard Contractual Clauses.

Subject to applicable law, you may have the right to access, correct, delete or port your data, to object to or restrict processing, and to withdraw consent. Under the GDPR you may also complain to the UK Information Commissioner’s Office (ICO).

California residents (CCPA/CPRA): you have the right to know what personal information we collect, to request deletion, to correct it and to opt out of any “sale” or “sharing” of personal information. We do not sell personal information. To exercise any right, email support@plumbco.shop.

Our site is intended for adults. We do not knowingly collect data from children under 16. If you believe a child has provided us data, contact us and we will delete it.

We use appropriate technical and organisational measures to protect your data, including encryption in transit and access controls. No method of transmission is completely secure, but we work to protect your information.

We may update this policy from time to time; the “last updated” date shows when. For any privacy question or to exercise your rights, contact us at support@plumbco.shop or by post at 38 South Street, Comberton, Cambridge, Cambridgeshire, England, CB23 7DZ.